khv8 Privacy Policy
Your personal information is of the highest importance to us — learn how khv8 collects, stores, and protects your data.
Introduction and Scope
khv8 ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use khv8's website, mobile application, or related services, why we collect it, how we use it, and what steps we take to protect your privacy.
By using our services, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies to all individuals — whether registered members or guest users — who interact with us through any of khv8's digital channels. Our services are intended for users aged 21 and above only.
What Information We Collect
We collect user information in various ways. The categories of information collected are outlined in detail below:
Identity Information
At the time of registration, we collect your full name, date of birth, national ID number or passport number, email address, and mobile number.
Financial Information
Information related to deposit and withdrawal transactions, bKash/Nagad/Rocket account numbers (partial, in masked form), and transaction history are stored.
Technical Information
Your device's IP address, browser type and version, operating system, device identifier, and cookie and session data.
Gaming Activity Information
Your betting history, preferred games, win/loss records, bonus usage, and activity logs on the platform are stored.
Communication Information
Messages you send via live chat, email, or support tickets, as well as records related to complaints, are stored.
Location Information
An approximate geographic location may be determined based on your internet connection, which is used for service eligibility verification and security purposes.
Purpose of Data Use
The collected information is used for the following lawful purposes:
3.1 Account Management and Service Delivery
Your information is needed to create and manage your account, process transactions, activate bonuses, and provide customer support. Documents submitted during the user identity verification (KYC) process are stored securely.
3.2 Security and Fraud Prevention
We use information to protect our platform from fraud, money laundering, and unauthorized access. Automated monitoring systems are in place to detect suspicious activity.
3.3 Legal Compliance
Retention of certain information is legally required in order to comply with applicable laws and regulations, and to submit necessary reports to regulatory authorities.
3.4 Responsible Gaming
Information is analyzed to monitor users' gaming behavior, identify risks of excessive gambling, and provide support where needed.
3.5 Service Improvement and Personalization
Anonymized data is used to analyze platform performance, develop new features, and tailor the experience to your preferences.
3.6 Communication and Promotions
With your consent, your contact information may be used to send you offers, promotions, and service-related updates. You may request to opt out of these communications at any time.
Sharing Information with Third Parties
We do not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive the financial information necessary to complete transactions. They operate under their own privacy policies.
- Technology Partners: Software and game providers used to operate the platform may receive limited technical information to ensure functionality.
- Law Enforcement Authorities: Information may be transferred to relevant authorities in the event of a court order or legal obligation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified before any such change takes place.
- Security Partners: Providers specializing in fraud detection and identity verification work as part of our security framework.
All third parties work with us under strict privacy and data protection agreements. They may not use the collected information for any other purpose.
Data Security Measures
To ensure the security of your information, khv8 has implemented industry-standard technical and organizational measures:
SSL Encryption
Our entire website is secured with SSL (Secure Socket Layer) technology. All data is transferred in encrypted form from your browser to our servers.
Access Controls
Only authorized staff access user information when there is a legitimate need to do so. All access is logged and regularly audited.
Secure Storage
Data is stored in secure data centers and backed up regularly. Sensitive information remains encrypted at rest as well.
However, no digital system is entirely risk-free. While we strive to ensure maximum protection, it is not possible to guarantee complete security for data transmitted over the internet. It is your responsibility to keep your account password confidential.
Cookies and Tracking Technologies
The khv8 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are necessary for the correct functioning of the service. They include maintaining login sessions, security verification, and storing basic preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies help remember your preferences (such as language and display settings), which further improves your user experience.
6.3 Analytics Cookies
These cookies are used to understand website traffic and usage patterns. The information collected is anonymized and helps improve the service.
Most browsers allow you to control or disable cookies. However, disabling essential cookies may affect the functionality of the platform.
Data Retention Period
We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or for as long as a legal obligation exists.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, transaction and identity-related information is retained for a specified period due to legal requirements.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies have a maximum lifespan of 13 months.
- Support Communications: Customer support records are retained for an appropriate period from the date the service concludes.
- Marketing Consent Withdrawal: Records of consent withdrawal are retained for an extended period for legal reasons.
Once the need has passed, information is securely deleted or anonymized.
Your Rights and Controls
You have the following rights regarding your personal information:
Right of Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Much of your information can be updated directly in your account settings.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or certain types of profiling.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Restriction
In certain circumstances, you have the right to request that the processing of your information be temporarily restricted.
To exercise these rights, please contact our support team. We will endeavor to respond to your request within one month following appropriate verification.
Protection of Minors
khv8's services are intended for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified during the registration process.
If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account. If a parent or guardian suspects that their child's information is held by us, please contact us without delay.
Changes to This Policy
khv8 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- Displaying a notice on the main page of the website
- Sending a direct message to your registered email
- Updating the "Last Updated" date at the beginning of this policy
Continued use of the service after changes have been made will be considered as your consent to the updated policy. If you do not agree with the changes, you may stop using our services and request that your account be deleted.
Contact Us
For any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:
khv8
For privacy matters: [email protected]
24/7 live chat support available in Bengali
We generally aim to respond as quickly as possible on business days.
You can find more information on keeping your gaming experience safe on our Responsible Gaming page. For further questions, visit our FAQ page.